eBay Store

Delivery locations

We keep our warehouse always up to date to make sure item stock are always updated and items are dispatched once payment is clear from buyers with respective carrier according to the item size weight and the delivery destinations. We aim to provide free delivery service as far as possible, whereas due to the surcharge from carrier impose to certain destinations we keep our free delivery service with UK Mainland only. There is no delivery service available following areas due to excessive delivery surcharge: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands, and Scottish Highlands, Northern Ireland. Please contact us with your postcode for a quote. On the other hand we welcome our buyers to arrange collection on their own with their own responsibility on ship damages or loss.

Delivery time

Items are dispatched within 3 working days (2man service which are bulky fragile and require 2 men for handling, weight above 50 kgs) of cleared payment. We normally dispatch items next working day Tuesday to Friday (Monday excluded due to carrier excessive loads on consignment and mishandling the items). Deliveries take place between 8 am and 6 pm, Monday - Friday, and we are unable to give a specific delivery time, unless you have been provided with tracking information and we had your contact number (preferably mobile no). If no one is home when delivery is attempted the courier will leave a calling card for you to rearrange delivery or may leave the item to your neighbour upon your request in writing. If delivery is not rearranged and the item is returned to us, you, the customer, are responsible for the re-delivery fees. If you would like the tracking number for your item please contact us or check your purchase history updates.

The courier may contact the customer directly with text and/or e-mail updates so please make sure the phone number and/or e-mail address stored in your account information is up to date.

On goods arrival please do check the number of boxes & if you see any sign of damage on the packaging/item make sure to put on the delivery note.

Delivery address

Before you purchase please make sure your delivery address is complete and up to date. Please note we can only ship items to the delivery address associated with your eBay accounts as provided, if item was delivered to the provided but was not suppose to be from buyers view (due to move out, or any other reason) buyer will be responsible for collect and re-arrange delivery of the product.

Collections

We welcome our buyer to collect items if the item located warehouse is convenient.

Standard Returns

You have rights to return up to 30 days. Only under few circumstances we may not be able to process and approve your returns as follows:

We do every best, check sending items before sending out, again if there are some manufacture problem or any other issue that caused item degrade value than you have paid for we are more than happy to take item back and replace or refund.

Items has to be checked before you sign delivery driver paper, once signed and item accepted it will be more complicated for us to get approval item to pickup as collection.

We kindly request you to return all products as they were delivered in the original packing with no sign of part or full assembly or damage. Refunds are processed within 3 working days of the goods having been received at our warehouse.

DAMAGED AND FAULTY GOODS

Report all the damages from carrier within 48 hours or receiving the item, even though you are not ready to use it we request you to open the packaging and go through it to make sure it is all in good condition.

Q. Where is my order?

Answer: After purchase, you must have received the order confirmation, your item will be dispatched within 1-3 working days, where two man delivery might take 2-5 days on dispatch, once item dispatched your order will be updated with valid tracking number and courier information, if you have difficulties tracking your order status, please kindly contact us via eBay messaging or other mean of communication if provided.

Q. What does signature on delivery slip mean?

Answer: This means you have counted no of boxes as per the delivery note and received item in good condition from the courier. Hence inspect the boxes on arrival, be more careful on glass items. Otherwise please reject the delivery or sign as received damaged.

Q. What happens if item is not as expected?

Answer: You are covered by 30 days money back guarantee. Please contact customer service immediately and keep the item unused within original packaging.

Q. Can you deliver on the date of my choice?

Answer: Yes we do our best but cannot guarantee, you have to either contact customer service or leave a note while purchase, we tried to deliver on the date of your choice (date should be within or after the estimated date), where as we cannot guarantee the time of delivery. Please note this is possible on Monday-Friday only. Generally there is extra charge for Saturday delivery of £25.00.

Wardrobes and other two man delivery will be contacted for delivery date and time of yours for book in.

Q. Can I change delivery address?

Yes you may but it has to be formally requested via eBay messaging service and request must be placed before item dispatched.

Q. I may not be home on the day of delivery, what shall I do?

All of our deliveries strictly require signature on arrival to you, again if you cannot manage to do so, you may request us to leave at next door, safe place via eBay messaging system before item dispatched.

Q. Why my delivery is delayed?

In general case it shouldn?t be delayed as we use express service for your delivery excluding Two man services (5-7 days). To avoid any delay we recommend you to provide us correct primary contact number, correct delivery address, and if clear direction for drivers to find the address. Sometime very rear cases that item get misplaced, hence if you don?t received it by 5 working days of your order placed please do contact us regarding and rest we will chase it for you.

Q. I live on the 5th floor, do you deliver?

Answer: We and our courier are responsible to delivery item up to the main entrance of your building and two man service will take your item up to the first floor, due to the insurance policy our courier company staff may not able to enter into your property even they wish to help you on that occasion, hence please manage extra hands to take your item up to the room of your choice.

Q. How do I know exact delivery date and time?

Answer: Please refer to the tracking code provided and track online. If you could not find any information call our customer service number. Also customer may contact Courier Company, which will be updated on your purchase order.

Q. I?m really not happy, very bad experience on my purchase.

Answer: Distance shopping may not be always 100% accurate, and due to involvement of delivery from third party we don't have full control on our hand but we are always happy to assist you and give our best to meet your expectation, before you decided to open the case or providing feedback, give us a chance to hear you and we dealt with our efficiency and perfection.

Q. I have problem with my purchase or item I bought.

Answer: We are happy to deal with any issue and will be resolved within 48 hours. Buy with confidence.

Q: How do I contact you?

Answer: Customer service contact: Via eBay Messaging.