You can cancel or change your order if it has not yet been dispatched. Please contact us as soon as possible by phone on 0115 736 5237. If our office is closed, please contact us during the first hour of the next working day. Once an order has been dispatched, it cannot be cancelled and additional return costs may apply.

Our returns and refund process is simple. Please contact us or send us a message if you would like to return your order.

Please keep the original packaging and ensure the item is unused and in its original condition. If you experience any issues with your product, we're happy to assist you.

Please refer to our Delivery page for detailed information. The delivery option you choose at checkout will show the estimated delivery time.

Orders placed before 12 noon with a 2–3 working day delivery service will be dispatched the same day; orders placed after 12 noon will be dispatched on the next working day. Please contact us after placing your order if you require an estimated delivery date.

We offer 12 months of free replacement parts for Topline Store products in the event of a manufacturing fault.

Unfortunately, our warehouse is not open to the public as it operates as a B2B facility. We currently do not offer customer collection.

We currently offer delivery services only. However, based on customer demand, we plan to introduce a professional assembly service for large and bulky items, including furniture, in the near future.